"I posted a rather lengthy bad review about some issues I had with Hawthorne about 8:30 this morning, 3/5/15. I really don't think an hour passed by and the Service mgr. from Hawthorne Plumbing called and asked if he could come to my house to take care of my complaints and make everything right.
Angel, the Service mgr. arrived when he said he would and we talked for about an hour and when we finished EVERYTHING was taken care of to my satisfaction. Now I can say that Hawthorn truly cares about their customers but if you are not happy with the work you have done, call the office and ask for Angel the service mgr.Tell him your complaint, he will make it right. Not only is he extremely professional and knowledgeable he is a VERY nice man."
-Thomas L. Las Vegas, NV 3-5-15
"Ivan was on time and did a great job. Highly recommend the company."
-Rey F. Las Vegas, NV 2-20-15
"Very good plumber. Fixed broken pipe. Fixed water heater and installed a new water softener. Made recommendations on other needs. Good experience."
-Diane F. Las Vegas, NV 2-17-15
"Our job wasn't simple. But Chris and David worked very hard to make sure everything worked well. I would highly recommend this company. They don't sell you what you don't need and they work very hard to get the job done. So far so good. Will use them for yearly maintenance and any plumbing work we might need. Very impressed to say the least."
-Brenda B. Las Vegas, NV 2-1-15
"Cleared drain, on time, professional and will be using them again when I have a plumbing issue."
-Robyn B. Las Vegas, NV 1-6-15
"Very prompt and qualified to the task at hand. Detected problem, advised of the solution, and performed the repairs in acceptable time period and solved the issue economically. Left work site in perfect condition and tech proved to be courteous and helpful".
-Homeowner Las Vegas, NV 8-16-14
"Plumber installed new water pressure valve and a HALO 5 whole house water filtration system after discussing its benefits with the home owner. This allowed the removal of the Culligan water softener which ( due to the salt infusion) was causing multiple Hot Water Tank failures and expensive replacement costs approximately every two years. I am very pleased with the result. Worth all of its cost with a ten year warranty. The plumbers' work was performed with care and the highest quality. Hawthorne Plumbing will definitely remain in my contractor file!!"
-Peter R. Henderson, NV 6-20-14
Although he was late through no fault of of his, once he was here his work was exceptional. He explained everything and did neat work in a timely fashion. He also flushed my water heater. I was more than happy with his work. A part still under warrantee had to be ordered from manufacturer so he will be returning to finish remainder of job. As you can see I had extensive problems. I would highly recommend this co.
They are clean and their workmanship is wonderful. We've never had a problem with any of the gentleman that have come. They are very reliable.
Yeah, I was skeptical when the outgoing voicemail used the words "honesty" and "integrity", kind of like when I see the word "authentic" on the sign of a Mexican restaurant. It's a turn-off.
However, the service call was placed after 1:00 and plumber Ryan was here by 3:00. He quickly and competently cleared the blocked pipes and replaced the disposal, all while maintaining a very high level of polite respect.
A bit of a hard sell on the special drain unclogging product, but I can use it on other drains as well.
Didn't make me feel stupid for not doing it myself. But again, it was under warranty.
Had a company come out and condemn my ac unit. Called Hawthorne for a second opinion and found they were able to save my ac. Within an hour they had my ac up and running again. Thanks Shane!
Our Service area includes: Reno, Carson City, Incline Village, Washoe Valley, Sun Valley and the Surrounding areas
Hawthorne Plumbing, Heating and Cooling - 5401 Longley LN, Suite 12, Reno, NV 89511 Internet offers are not valid for commercial, third party or new construction customers, with any other offers or discounts or prior sales. First time customer special. No cash value. LIC #55763, 70845, $50K limit.
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